Southland Based IT Specialist Providing Virtual Services Worldwide

By: Dan Faulknor, Published: October 28th, 2020

MEDIA RELEASE: OCTOBER 28, 2020

In a sector that has been calling out for the last decade or more for skilled, well-trained staff, Prodigi Technology Services founder Dan Faulknor has found a niche that enables more New Zealand businesses to access specialised IT skills without needing to employ full-time staff.

“We frequently work as virtual team members for our clients to supplement their existing in-house IT staff,” Faulknor says.

“Our skill set tends to be around more specialised work that is over and above the everyday processes of an in-house IT team who are often focused on user support and general maintenance and operations tasks.”

“We assist with specific projects such as setting up a new WAN for a business, reviewing and restructuring systems to fit better with the way a business has evolved, recommending and implementing new technologies, finding ways to run systems more cost-efficiently and more.”

Faulknor says one example of a business Prodigi has worked with in this capacity is the VetNZ group of vet clinics located in Southland, West Coast and Morrinsville.

With more than 250 staff, the business has an in-house IT team of six people lead by Head of Information Services John Driver, who says they have found a lot of value in the services provided by Prodigi.

“We were with a large Infrastructure as a Service provider and had been that way for a number of years. We worked with Prodigi to find a better fit infrastructure solution. We went through a significant project with WAN and then Infrastructure as a Service. Both of those projects involved a change of provider, and Prodigi was the winning provider.”

Driver says one of the things he appreciates most about working with Prodigi is the level of flexibility to fit within the company’s business objectives, and not taking over all aspects of their IT support.

“We had previously struggled to find that balance of the stuff we were wanting to manage in-house with outsourcing. The other providers we worked with tended to want to grab everything. We found a much better balance with Prodigi.”

“We’ve seen tangible benefits from a cost perspective and from a service perspective. The service solution we have with Prodigi for infrastructure is much more flexible than what we have had previously, so it can flex as we grow or shrink some of that legacy infrastructure.”

Faulknor regularly joins VetNZ’s remote team meetings to contribute his expertise as needed, providing specialist advice on a range of topics.

The option of providing specialist IT resource to companies with or without internal IT teams enables a larger number of companies to benefit from expertise that is highly in demand.

From its inception, Prodigi was set up to work remotely and deliver services and support to clients anywhere in the world. As a result, they currently have clients across New Zealand, Australia, North America and Europe.

“We have staff based in Invercargill, Dunedin and Christchurch, and server infrastructure in Auckland, Sydney and Kansas – so we can deliver specialist IT services as needed to our clients anywhere in the world,” Faulknor says.

If you want to discuss contracting Prodigi to support your inhouse IT resource, get in touch and see how we can assist.

What our customers say

"Dan and Prodigi were recommended to us at a time when our website infrastructure was suffering from constant crashes and was unable to deal with increased web traffic. Dan quickly overhauled our infrastructure and development environments in 2014, optimising and streamlining our systems as well as helping us plan for the future. Since then, Dan has proven himself time-and-time again to be dependable, thorough and is a wealth of knowledge. We couldn’t have grown as quickly as we have without him on our side and are looking forward to working with the team into 2020. "

Matthew O’Toole

Cool Australia

"Since switching to Prodigi, my sites are faster and I have the peace of mind knowing that my sites are being monitored in case they go down. Dan and his team have saved me more times than I can count. Just yesterday, an automated update caused my site to shut down at 1 am. Dan caught it right away, before I noticed, and got the site back up and running before I woke up and before it interrupted any of my customers. Not only has Dan and Prodigi given me the peace of mind that my customers will never experience a service interruption, but they've also improved overall site performance, and are always willing to provide advice whenever I have a web-related question."

Jake Lang

The Entrepreneur Ride Along